> For the complete documentation index, see [llms.txt](https://help.reekolect.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.reekolect.ai/reekolect-resource-center/how-reekolect-works/bot-management/3rd-party-apps-integrations/shipway-integration-with-reekolect.md).

# Shipway Integration with Reekolect

This page contains the information about the 3rd party integrations.

## Use Case

This integration facilitates the transmission of lead details such as Name, Email, and Phone from your Reekolect platform to the Shipway CRM.

## Pre-requisite

Before setting up this integration, ensure you have:

* User Name
* License Key from Shipway

## Steps to Enable the Integration

1. **Get Required 3rd Party Data:**
   * Obtain the necessary User Name and License Key from Shipway.
2. **Authenticate Your Account:**
   * Enter the required details obtained from Shipway.
   * Proceed to authenticate your account credentials.
3. **Mapping the Variables:**
   * Once authenticated, you'll see a screen where you can map the chatbot’s answers to the fields of your Shipway CRM.
   * Select the bot questions from the "Question" dropdown or type "/" to list all questions.
   * Map these questions to parameters in your Shipway CRM. If dropdowns are not available, enter the parameter names manually.
   * Add new variables as needed by clicking the "Add Parameter" button.
   * Click “Save” to activate your integration.
4. **Test Your Integration:**
   * Open your bot and create a new lead to test the integration. Ensure that the lead is not created earlier.

## Disconnecting the Integration

To disconnect the integration:

1. Open the integration page under bot management.
2. Click on the 3rd party integrations and select the target integration (Shipway).
3. Click on the “Disconnect” button to disconnect.

## Notes

* To test leads, create the chat in an incognito tab to avoid cache issues.
* Ensure you have the proper subscription for the 3rd party to use the APIs.
* Please contact the support team if you need further assistance.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.reekolect.ai/reekolect-resource-center/how-reekolect-works/bot-management/3rd-party-apps-integrations/shipway-integration-with-reekolect.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.