# General

## Session Timeout Settings

Configure session timeout parameters to manage user inactivity:

<figure><img src="/files/PA13eQbtVRmS1ixKw47V" alt=""><figcaption></figcaption></figure>

<table><thead><tr><th width="231">Setting</th><th>Description</th></tr></thead><tbody><tr><td>Session Timeout</td><td>Set the duration of inactivity after which the session times out.</td></tr><tr><td>User Inactivity Message</td><td>Enable this option to display a custom message to the user in case of inactivity.</td></tr><tr><td>Restart Chat Flow Triggers</td><td>Specify keywords or phrases that, when entered by the user, will restart the chat flow. You can add multiple triggers.</td></tr><tr><td>Live Chat Triggers</td><td>Specify keywords or phrases that, when entered by the user, will restart the chat.</td></tr></tbody></table>

## Notes

Adjust these settings to manage user sessions effectively and provide a seamless chat experience.

## Saving Changes

After configuring the session timeout and triggers, click the "Save Changes" button to apply the settings.


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