Configure key interaction settings for your Instagram chatbot, including session timeout, restart and live chat keywords, inactivity prompts, and custom messages.
The General section allows you to configure key interaction settings for your Instagram chatbot:
Session Timeout – Set the time limit for inactive chat sessions before they end automatically.
Restart Chat Keywords – Define keywords (e.g., "restart") to start a new chat session.
Live Chat Expiry – Set a time limit for live chat requests before they expire if unaccepted.
Live Chat Request Keywords – Add keywords (e.g., "live agent") to request live chat support.
Unavailability Message – Customize the response when live chat is unavailable (e.g., "Live chat is currently unavailable.").
Completion Message – Set a message displayed when the chat session ends, guiding users on the next steps.
User Inactivity Message – Define a prompt to re-engage inactive users (e.g., "It seems you haven't responded.").
These settings ensure smooth chatbot interactions and effective user engagement.