📖AI Settings

A minor description of all AI features provided by Reekolect

Reekolect AI

Reekolect utilizes a combination of ChatGPT, proprietary technology, and specialized training to develop custom AI models tailored to your business’s unique knowledge base and customer service needs.

You can train your AI model using multiple data sources, such as website URLs, content files, and FAQs. This allows Reekolect to provide AI-driven solutions that deliver accurate, efficient, and context-aware customer interactions by leveraging both publicly available information and your business-specific data.

Setting Up ChatGPT and AI Configuration in Reekolect

To integrate ChatGPT with your Reekolect chatbot and customize its behavior, follow these steps:

Step 1: Create Your Chatbots

Begin by creating your chatbot. Once this step is completed, you can proceed with configuring AI settings.

Step 2: Access AI Settings

Navigate to "AI Settings" inside "Website Chatbot Settings" to begin configuring your chatbot’s AI-driven responses.

Step 3: Configure Your Bot’s Personality

Reekolect allows you to define a unique bot persona depending on the chatbot type:

• For Website Chatbots, AI settings are located under "Website Chatbot Settings".

• For Facebook, Instagram, and Telegram Bots, AI settings are found under "Bot Settings".

• For WhatsApp Bots, navigate to "WhatsApp Bot Settings".

Key Personalization Features

In the AI settings, you can configure multiple personality attributes, including:

• Persona Details (Title, Description, Cover Photo)

• Communication Style

  • Answer Length

  • Answer Perspective (1st person, 3rd person, etc.)

  • Tone and Language

  • Answer Formatting

• Knowledge Base Sources

  • Enable/disable "Include Sources for Response", which displays knowledge base citations.

• Handling Chat Scenarios

  • Define custom actions triggered based on user input.

  • Add keywords to identify user intent and trigger predefined messages or chat flows.

  • Enable Live Chat when specific chat scenarios are detected.

• Custom Instructions

  • Define a custom prompt to shape how the bot interacts.

  • Example: "Act as a customer service agent—maintain a professional yet friendly tone."

• Fallback Responses

  • Set responses for when the bot encounters unanswerable queries.

  • Define an appropriate message for inappropriate language usage.

After making the necessary adjustments, click "Update" to save the changes. You can then apply the persona to your chatbot by selecting "Use Persona" in the chat flow.

Step 4: Configure ChatGPT Integration

To enhance response quality, integrate ChatGPT with your Reekolect bot.

• Invoke the ChatGPT component at multiple points within the chat flow as needed.

• Select a GPT model from the available options after integration.

• By default, the system is configured to use GPT-3.5 Turbo.

Once configured, your custom-trained AI model will generate contextually relevant responses based on the defined settings and training, significantly improving your chatbot’s conversational capabilities.

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With these AI customization features, Reekolect empowers businesses to provide a seamless, intelligent, and engaging chatbot experience for their customers. 🚀