📖Edit Your Chat Flow

Your bot looks great, now, let's make it smarter. Edit your chatbot, to suit your exact needs.

Overview

A chat flow determines the structure of conversations between your chatbot and users. This document provides instructions on how to customize chat flows using the available tools and functionalities within the Reekolect platform.

Accessing Chatbot Builder

To customize your chatbot's flow, follow these steps:

• Navigate to the bot menu or homepage on the Reekolect portal.

• Select your chatbot to open the chatbot builder.

• Click on "Edit your chat flow" to access the chatbot builder. \

  

Tools for Editing Chat Flow

Here is the some useful functions that you can make use of while editing the chatflow

Tool	Description
Add new component	Access a dropdown list of available components to add to the flow, such as asking for user information or presenting multiple-choice questions.
Quick tool bar	Manage the view of the chat flow easily with options like 'fit view', 'zoom-in or zoom-out', 'delete', and 'lock' to prevent accidental edits.
Mini Map	Provides an overview of the chat flow position, even if parts of it extend beyond the screen.
Flow Connector	Links chat flow components together using flow connectors.
Test & Other Options	- Test Bot: Preview the bot's live functionality. - Install Bot: Obtain the installation code for the bot.

Adding & Customizing Components

To add and customize components:

1. Add New Component:

• Either use the 'Add new component' tab or click the + icon at the end of the flow.

• Choose a component from the list to add it to the flow.

2. Connect Components:

Drag a line connector from one component to another to establish a connection.\

3. Personalize Messages:

• Customize the message content and data to be shared from the options.

• Utilize 'Advanced Options' to adjust message timing and other settings.

Chat Components

There are various types of chat component available and it is recommended to use the correct chat component for better data capture and error handling. here are the list of available chat component and its use case.

Component	Use case
Multiple Choice	Create multiple-choice questions for user interaction.
Smart Question	Customize bot responses based on user-entered keywords.
Live Chat	Transfer conversations from the bot to live agents.

Ending the Chat Flow

To conclude the chat flow:

• Navigate to the last component in the flow.

• In the 'Go to next message' dropdown, select the 'End chat' option.

• Adding the 'end chat' component is crucial to prevent system errors and ensure proper chat flow functionality.

Need Further Assistance?

If you encounter any issues or need assistance, please contact us at [e-mail]. We will respond within 48 business hours.

That's it! You're now equipped to customize your chatbot's flow and engage users effectively.