📖WhatsApp Profile

Learn how to configure your WhatsApp bot’s phone settings and public profile in Reekolect. Update contact details, business info, and branding for a seamless, professional presence on WhatsApp.

The WhatsApp Profile section in the BotPenguin platform is divided into two key sections:

1. Phone Number Details

2. WhatsApp Public Profile

Phone Number Details:

This section provides essential information about the phone number linked to your WhatsApp bot. Below are the available details:

• Phone Number: Displays the phone number associated with your bot.

• Phone Number ID: A unique identifier generated during Meta's onboarding process to distinguish your bot's phone number.

• WABA ID (WhatsApp Business Account ID): A unique identifier assigned to your WhatsApp Business Account during Meta onboarding.

• Access Token: A secure token that enables your bot to interact with the WhatsApp Business API.

• Messaging Limit: Specifies the maximum number of messages your bot can send within a defined period.

• Quality Rating: Measures the bot's performance based on user interactions. A higher rating signifies better engagement and reliability.

• WhatsApp Business Account Name: Displays the name registered for your WhatsApp Business Account.

Note: Only the WABA ID and Access Token are editable and can be configured as needed.

WhatsApp Public Profile:

This section enables you to manage and customize your bot's public profile on WhatsApp. You can configure the following details:

• Profile Picture: Upload and modify the bot’s profile image.

• About Text: Add a brief description of your bot or business.

• Address: Update or enter your company’s address.

• Short Description: Provide a concise overview of your company or product.

• Email: Specify a contact email for customer inquiries and support.

• Website URL: Include a link to your business website.

• Category: Select the most relevant category for your business.

How to Access the WhatsApp Profile Section

1. Log in to your Reekolect account.

2. Navigate to your bot’s settings.

3. Select the WhatsApp bot settings option.

4. Click on WhatsApp Profile to view and edit the details.

A well-configured profile ensures your WhatsApp bot maintains a professional presence and operates smoothly, aligning with both branding and functional requirements.