# Contracts

### Contacts Section

The **Contacts** section provides a comprehensive view of all user interactions with the bot across multiple platforms. It includes users who have shared their **phone number or email**, allowing for future communication.

#### User Information

This section displays essential user details for easy identification:

* Visitor Name
* Phone Number
* Email

These details help in managing user engagement effectively.

#### Tag Assignment

1. Tags can be assigned to specific chats for **categorization**.
2. To create a new tag, click on the **"Create Tag"** button in the dropdown menu.

#### Assigning a Live Agent

1. A live agent can be assigned to handle specific user conversations.
2. To add a new agent, click on the **"Create Agent"** button in the dropdown menu.

#### Chat Status

1. Each chat can be assigned a **status** to track its progress.
2. To create a new status, click on the **"Create Status"** button in the dropdown menu.

#### Actions

The **Actions** column provides options for:

* Calling the user
* Deleting the conversation
* Copying the chat for future reference

### Chat Window Features

When viewing a specific chat, several tools and functionalities are available to improve **chat management**.

#### Top Navigation Tools

1. **Chat Translation** – Instantly translate conversations into a preferred language using the **Translate** button.
2. **Transfer Chat** – Reassign the conversation to another agent by selecting the **Transfer** button.
3. **Download Chat Transcript** – Save a copy of the full conversation by clicking on the **Download Transcript** button.

#### Tag and Status Assignment

1. Tags and statuses can be assigned directly from the chat window.
2. New tags or statuses can be created using the available dropdown options.

#### Visitor Profile

The **Visitor Profile** section provides key user details, including:

* Name
* Location
* Phone Number
* Email
* Any additional custom attributes, such as preferences or specific details added by your team

### Using Filters in the Inbox Panel

The **Inbox Panel** includes filtering options that allow for better **chat organization and management**.

#### Available Filters

1. Filters can be applied based on parameters such as **tags, status, assigned agents, and other criteria**.
2. Selecting relevant filters helps in narrowing down and organizing conversations effectively.

#### Applying Filters

1. Open the **Inbox Panel** and click on the dropdown menu.
2. Select the desired **filter** to display only the relevant chats.

These features ensure a streamlined process for managing user interactions and improving overall **chat efficiency**.


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