Here is the information for using the settings done inside teams in your bot to assign chat
Follow these steps to configure how incoming chats are assigned to team members or departments.
Steps to Configure Assign Chat Logic:
Select a bot from the dashboard.
Click on "Edit your Chat Flow" to make changes.
Inside the canvas, search for "Assign Chat" and select it for customization.
Choose an assignment method:
Based on Department
Based on Team Members
Select the appropriate department from the dropdown list.
Choose an Assignment Logic:
Apply additional assignment rules by selecting checkboxes:
Do not assign to offline agents
Assign only during business hours
Click "Go to next message" to complete the setup.
Your chat assignment logic is now configured.
Last updated 1 year ago
