📖Using Teams in Chatflows
Here is the information for using the settings done inside teams in your bot to assign chat
Setting Up Assign Chat Logic:
Follow these steps to configure how incoming chats are assigned to team members or departments.
Steps to Configure Assign Chat Logic:
Select a bot from the dashboard.
Click on "Edit your Chat Flow" to make changes.
Inside the canvas, search for "Assign Chat" and select it for customization.
Choose an assignment method:
Based on Department
Based on Team Members
Select the appropriate department from the dropdown list.
Choose an Assignment Logic:
Apply additional assignment rules by selecting checkboxes:
Do not assign to offline agents
Assign only during business hours
Click "Go to next message" to complete the setup.
Your chat assignment logic is now configured.
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