# Business Hours

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This feature may only be available to customers of certain plans.
{% endhint %}

#### Business Hours

The Business Hours section allows you to define your organization’s working hours, including specific days and shifts, such as night shifts.

**How to Set Business Hours:**

1. Click on the **Create Business Hours** button.
2. Enter a name in the **Name** field and add a short description.
3. Select the **time zone** and the applicable **business days**.
4. Choose the corresponding **start and end times** for each working day.
5. To add a **night shift** or an **additional shift**, click on the **+** icon.
6. Click **Add Business Hours** to save the settings.