# Real-time Interactions

### Live Chat Feature Guide

This guide provides a detailed overview of the following:

* What is the Live Chat feature?
* How to integrate the Live Chat feature into your chatbot
* How to manage user queries via Live Chat

#### What is the Live Chat Feature?

The **Live Chat** feature in **Reekolect** enables real-time interaction between users and support agents. When integrated into a chatbot, this feature ensures that user queries can be directly transferred to an assigned agent for immediate resolution. This enhances user experience by providing instant support, improving customer satisfaction, and creating a more **personalized and responsive communication channel**.

### How to Integrate the Live Chat Feature into Your Chatbot

1. **Access the Reekolect Dashboard**:
   * Go to **Reekolect Dashboard** and log in.
   * Select the chatbot you want to manage from the left sidebar.
2. **Edit Chat Flow**:
   * Click on **"Edit Your Chat Flow"** to modify the chatbot's behavior.
3. **Add the Live Chat Component**:
   * Under **Trigger Action**, select **"Live Chat"**.
   * The Live Chat component will now be added to the chat flow.
   * Customize the message displayed when Live Chat is triggered.
4. **Manage Team Members & Roles**:
   * Click on **"Manage Team"** to view all team members and roles.
   * Add new team members by selecting **"Add Team Member"**.
   * To manage roles, click on **"Roles"** and modify or create new ones.
   * For more details, visit **Team Members & Roles**.
5. **Set the Live Chat Trigger**:
   * Choose the message or question that will initiate Live Chat.
   * Under **"Go to next message"**, select the **Live Chat** component.

### How to Handle User Queries via Live Chat

1. **Receiving a Chat Request**:
   * A notification popup appears whenever a new chat request is received.
2. **Accessing the Inbox**:
   * Click on **"Inbox"** to view all active chats.
   * Select any chat to view the full conversation between the user and the chatbot.
3. **Accepting or Initiating Live Chat**:
   * Click **"Accept Live Chat Request"** to take over an ongoing conversation.
   * Alternatively, click **"Initiate Live Chat"** to start a chat with the user.
4. **Responding to Users**:
   * Once Live Chat is initiated, type your response in real-time and assist the customer directly.

By following these steps, you can seamlessly integrate and manage Live Chat on your chatbot, ensuring prompt and effective user support.


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