# Trigger Actions

#### 1. Live Chat

* Used to initiate live chat with an available agent.
* Creates a live chat request.
* You can enter a text message to inform the user that the request has been triggered.
* Clicking on **"Manage Team"** redirects you to the Team's Section, where you can assign roles and manage your team.

#### 2. Chat GPT

* Used to trigger AI in the chat flow.
* You can enter the first message that will be sent before starting the AI-generated responses.
* Select the number of queries to be resolved using AI.
* If the **query suggestion box** is checked, you must provide up to **3 chat suggestions** to be used initially.
* After that, ChatGPT will generate query suggestions based on the provided prompt.
* AI training can be done to customize query suggestions and replies.

#### 3. Assign Chat

* Used to automatically assign live chat requests among team members.
* You can assign tasks in two ways:
  1. **Assign to a specific team member** – Select the name of the team member.
  2. **Assign by department**
* Option to exclude offline agents and assign tasks only during business hours.