πŸ“–Trigger Actions

A detailed description of all Trigger Actions.

1. Live Chat

  • Used to initiate live chat with an available agent.

  • Creates a live chat request.

  • You can enter a text message to inform the user that the request has been triggered.

  • Clicking on "Manage Team" redirects you to the Team's Section, where you can assign roles and manage your team.

2. Chat GPT

  • Used to trigger AI in the chat flow.

  • You can enter the first message that will be sent before starting the AI-generated responses.

  • Select the number of queries to be resolved using AI.

  • If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.

  • After that, ChatGPT will generate query suggestions based on the provided prompt.

  • AI training can be done to customize query suggestions and replies.

3. Assign Chat

  • Used to automatically assign live chat requests among team members.

  • You can assign tasks in two ways:

    1. Assign to a specific team member – Select the name of the team member.

    2. Assign by department

  • Option to exclude offline agents and assign tasks only during business hours.

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