Trigger Actions
A detailed description of all Trigger Actions.
1. Live Chat
Used to initiate live chat with an available agent.
Creates a live chat request.
You can enter a text message to inform the user that the request has been triggered.
Clicking on "Manage Team" redirects you to the Team's Section, where you can assign roles and manage your team.
2. Chat GPT
Used to trigger AI in the chat flow.
You can enter the first message that will be sent before starting the AI-generated responses.
Select the number of queries to be resolved using AI.
If the query suggestion box is checked, you must provide up to 3 chat suggestions to be used initially.
After that, ChatGPT will generate query suggestions based on the provided prompt.
AI training can be done to customize query suggestions and replies.
3. Assign Chat
Used to automatically assign live chat requests among team members.
You can assign tasks in two ways:
Assign to a specific team member – Select the name of the team member.
Assign by department
Option to exclude offline agents and assign tasks only during business hours.
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